REFUND & EXCHANGE

  • Refund Policy: We do not have a refund policy.
  • Exchange Policy:
  1. Exchanges are the only option available. You may request an exchange within 3 working days of receiving your parcel. The product can only be exchanged if it is unused, unaltered, unwashed, and undamaged.
  2. Exchanges can be coordinated via email at zurqaofficial@gmail.com or by messaging us at 03249214236.
  3. Shipping Costs for Exchanges: If the product is damaged, we will cover the delivery charges for the exchange. However, if you wish to change the color or exchange for any other reason, a fee of 400 PKR will apply.
  4. Please note that claims and exchanges may take up to 3 weeks to be processed. No exchanges can be made during sales or promotional periods, and products on sale are not eligible for exchange.

Most common asked questions

What materials are your hijabs made from?

  1. Chiffon georgette
  2. Crepe georgette
  3. Soft Georgette
  4. Sheer Silk
  5. Pearl Chiffon

What are the measurements of hijabs?

We specialize in large hijabs
74 inches Length, 43 inches Width. 

Do you offer international shipping?

Yes, we currently offer shipping, to the UAE. Shipping costs and delivery times may vary based on location, and we also have NON-COD options for the UAE

What payment methods do you accept? 

A- Cash on Delivery

B- Non- Cod:

1- Bank transfer

2- JazzCash/Easypaisa

If there is an item missing in my order, what should I do?

If an item is missing, contact us with your order details, and we’ll resolve it promptly

Can I cancel my order?

Yes, you can cancel your order by sending us your order number on WhatsApp at 03249214236 within 3 days of placing it

What is the delivery time?

2-3 working days for Karachi, and 6-7 working days for the rest of Pakistan

What do I do if I receive a faulty item in my order?

Please do not accept an order if the parcel is damaged or the seal is broken. If you receive a faulty product, contact us immediately at 03249214236 or email us at zurqaofficial@gmail.com

We will send our rider to exchange the parcel with you.

I have a coupon code. How can I redeem it?

The coupon code can be applied to the discount panel at the time of checkout. Once you click ‘apply’ the amount on your order will be adjusted automatically.